ONLINE CABIN CREW COURSE

The role of a cabin crew member is to make the flying experience as safe, comfortable and pleasant as possible for passengers. As we have already mentioned, the best way to do this is through fantastic customer service. Here are some of the activities that you might find yourself doing whilst working as cabin crew:

• Attending pre-flight meetings, where you will be expected to take notes and remember details such as passengers with specific medical needs, flight times and the number of children onboard the aircraft.
• Performing safety and security checks, making sure that the aircraft is clean and presentable for the next customers, ensuring that all safety information is readily available in seat pockets and that the aircraft is stocked with supplies such as food, drink and gifts.
• Welcoming the passengers as they come on board, and helping them to find their seat numbers.
• Running through the safety procedures with the passengers.
• Ensuring that all passengers are strapped in via seatbelt and hand luggage is secured prior to take off.
• Making announcements to the customers via the intercom system and answering customer queries during the journey.
• Serving meals to passengers.
• Performing first aid if necessary.
• Helping passengers to disembark safely from the flight, and ensuring there is no luggage left onboard the aircraft.
• Completing a detailed flight report, that lists any incidents and occurrences that arise during the flight.
• To maintain a high level of safety knowledge.